Returns & Exchanges
Hassle-free returns. Because shopping online should be stress-free.
Day Returns
30 days from delivery to return or exchange
Return Shipping
Free returns on all orders
Full Refunds
Original payment method
Return Policy
✓ What's Eligible
- Items in original condition with tags attached
- Unworn, unwashed, and unaltered items
- Items returned within 30 days of delivery
- Items with original packaging (when possible)
✕ What's Not Eligible
- Worn, washed, or altered items
- Items without original tags
- Items returned after 30 days
- Final sale items (if applicable)
How To Return
Email Us
Send an email to support@dymnds.ca with your order number and reason for return
Get Label
We'll send you a prepaid return shipping label
Pack & Ship
Pack the item securely and attach the return label
Get Refunded
Once we receive and inspect the item, we'll process your refund within 5-7 business days
Exchanges
Need a different size or color? We've got you. Follow the return process above and let us know what you'd like to exchange for. We'll ship the new item as soon as we receive your return.
Exchanges are subject to availability. If the item you want is out of stock, we'll issue a full refund instead.
Questions About Your Return?
We're here to help make the process smooth. Reach out anytime.
Contact Support